Hosting nightmare

Lesley Jones

Lesley Jones

Otherwise know as Zooey
I was half way through an e-mail to 123reg about yet another mess up, but it seems pointless, so I'm asking for your combined wisdom. I've had a web site for a few years. The domain name came courtesy of an exhibition I did and I'd rather like to keep it. I did have some form of instant traffic package because I was led to believe search engines could ignore my site otherwise. As I'm in the process of removing all sales - the site is purely for me - I don't want it now (although I couldn't get 123reg to cancel).

The problems I've had over the years:

When my hosting comes up for renewal I get a reminder. I check my card details are on their system and then they fail to take the money. I get a nasty e-mail saying they are going to cancel and I have to go online and pay manually.

I can't seem to cancel the instant traffic in advance. I e-mailed them and was told if they hadn't been able to take money for the hosting, then the same would apply for the instant traffic and it would lapse. However, they do seem to be able to take the money for that - some £50 disappeared from my account in March and I'm not happy.

I've just got an e-mail reminding me the domain name is due in 60 days. I checked my card details on their web site, but some fields are blank. I filled them in, saved the form, went back in and they are blank again. AND... they have just sent me an invoice (marked as paid) for 1p!

I've really had enough, but I get very confused about all this. Is there a cheap, reliable company you can recommend and how easy is it to move? I only want to keep the domain and have enough hosting for the web site and the images I put up here. Any advice or suggestions gratefully received :)
 
Hamish Gill said:
Do you have ftp and database access Lesley?
Click to expand...

I use Seagull as the FTP - my husband downloaded it and I believe it was free. I'm not sure what you mean about database access. I built one for myself at work and have had a paperless office for the past ten years. I think I understand that you can have a web site built on a database, but I wouldn't know how - I'm always happy to learn though. On the one hand I do like the way my site looks and I have fun tinkering with the code. I have built other sites by hand using code, but there is always some problem lurking around the corner. The current site I bought as a template from AllWebCoDesign, but I have changed pretty much everything. It's time consuming to add images, but I quite like that. I'm happy to spend time adding the back stories and finding quotes or poems. It is tricky coding when I don't have a full page though as things have to be edited in and out. Can I have the images in a database and keep the site looking much the same?

Oh... I do have trouble with the dreaded FOUC now. Ever since we moved up to Internet Explorer 9. It's not something I get using Firefox. We can't seem to fix it :(
 
Can't help on the website issue, Lesley, but I hope you're soon well again to resume all dancing, paragliding, bunji-jumping, bull-riding, volcano-walking, tornado-chasing, shark-fishing, spelunking, Himalaya-trekking, rabbit-husbandry and photography. :)
 
Get well soon Lesley - I expect you were doing the run of the bulls in Spain or something! ;)
 
Hope you are feeling less fragile soon Lesley.

Well it looks like you are the registered domain holder so you should be able move it to another provider - I guess Hamish can help.

WHOIS information for elements.uk.com:

[Querying whois.centralnic.net]
[whois.centralnic.net]
This whois service is provided by CentralNic Ltd and only contains

information pertaining to Internet domain names we have registered for

our customers. By using this service you are agreeing (1) not to use any

information presented here for any purpose other than determining

ownership of domain names, (2) not to store or reproduce this data in

any way, (3) not to use any high-volume, automated, electronic processes

to obtain data from this service. Abuse of this service is monitored and

actions in contravention of these terms will result in being permanently

blacklisted. All data is (c) CentralNic Ltd https://www.centralnic.com/
Domain ID:CNIC-DO454302
Domain Name:ELEMENTS.UK.COM
Created On:14-Sep-2006 17:00:38 UTC
Last Updated On:16-Jan-2012 16:26:58 UTC
Expiration Date:14-Sep-2012 23:59:59 UTC
Status:OK
Registrant ID:H1086331
Registrant Name:Lesley Jones
Registrant Street1:XXXXXX
Registrant Street2:XXXXXX
Registrant Street3:East Sussex
Registrant Postal Code:XXXXXX
Registrant Country:GB
Registrant Phone:+44.XXXXXX
Registrant Email:zooey@XXXXX.com
Admin ID:H269429
Admin Name:Lesley Jones
Admin Organization:Lesley Jones
Admin Street1:XXXXXX
Admin Street2:XXXXXX
Admin Street3:East Sussex
Admin Postal Code:XXXXXX
Admin Country:GB
Admin Phone:+44.XXXXXX
Admin Email:zooey@btinternet.com
Tech ID:I6467
Tech Name: Domain Admin
Tech Organization:Webfusion
Tech Street1:5 Roundwood Avenue
Tech Street2:Stockley Park
Tech City:Uxbridge
Tech State/Province:Middlesex
Tech Postal Code:UB11 1FF
Tech Country:GB
Tech Phone:+44.8458590018
Tech FAX:+44.8701650437
Tech Email:hosting-domains@webfusion.com
Billing ID:H1086331
Billing Name:Lesley Jones
Billing Street1:XXXXXX
Billing Street2:XXXXXX
Billing Street3:East Sussex
Billing Postal Code:XXXXXX
Billing Country:GB
Billing Phone:+44.XXXXXX
Billing Email:zooey@XXXXXX
Sponsoring Registrar ID:I6467
Sponsoring Registrar IANA ID:1515
Sponsoring Registrar Organization:Webfusion
Sponsoring Registrar Street1:5 Roundwood Avenue
Sponsoring Registrar Street2:Stockley Park
Sponsoring Registrar City:Uxbridge
Sponsoring Registrar State/Province:Middlesex
Sponsoring Registrar Postal Code:UB11 1FF
Sponsoring Registrar Country:GB
Sponsoring Registrar Phone:0845 859 0018
Sponsoring Registrar FAX:08701 650437
Sponsoring Registrar Website:Domain Names | Find a Domain Name | 123-reg
Name Server:NS2.123-REG.CO.UK
Name Server:NS.123-REG.CO.UK
DNSSEC:Unsigned


I blanked your address and phone number in the above even though it is in the public entry.
 
Last edited:
So I just need to find a better provider and I can move? I did a bit of research a few weeks ago, but the reports on possible candidates were almost as bad as where I am now. I mean... have you seen the web site for 123reg? They have scroll bars within scroll bars and at the end of a session you simply can't log out. I've wasted HOURS trying to find what I want on their site and recently I was threatened with ex-communication if I didn't go and look at my stats. They send you e-mails saying if you don't want the instant traffic any more to just set it to expire, but if you go and look, that option doesn't apply. I got a help ticket and asked to cancel - that is, to not renew rather than to have money refunded and they told me I couldn't do that with a month still to run. Now if I see anything in my inbox from them I get all... :mad:
 
I can host it for you Lesley ... Would I be good enough? ;)

Give me a ring tomorrow day on the office number (follow the link to f8creates at the bottom) and we can talk about how to sort it for you ...

Even if you don't have hosting from our re-seller account I will put you on to the company who we use who are probably one of the best in the uk, very reliable and actually a good bunch of blokes!
I could also then move the site onto that hosting for you ... Gratis of course!
 
Last edited:
... I could also sort your email so it is hosted by google so you can cut all ties to 123reg (bar the domain renual... And even that can be solved by contacting nominet)
 
(((Hamish))) you are a hero! I had no idea you did that, but I would be more than happy to move. I have enough on my plate what with the zoo, work and now my husband being sent all over the country. My head is always full of blood tests and treatments - at the moment we're trying to clear the llamas of liver fluke and today I find our pig could have it too. I need to get samples, order another injection for one of our cats, monitor our diabetic cat and adjust drug doses for a ferret with a heart problem. Basically I just need a quiet life everywhere else! :)

There is only one request - can you e-mail me instead of getting me to phone? It's hard to explain, but I have been so utterly exhausted for years that I can't cope with phone calls. I have no family left to ring and I don't get many calls at work. I find them stressful. E-mails are easy because I can check them umpteen times before pressing send and then I don't make a complete idiot of myself. :)

You have my e-mail address already, don't you?

- - - Updated - - -

I already look like a complete idiot - of course the f8 site mentions hosting. I had seen it before. I have a mind like a sieve at the moment... :D
 
I just want to say that Hamish is a top bloke :)
 
You must log in or register to reply here.

Similar threads

Brian Moore
Which Photo Hosting Site?
Replies
15
Views
2K
Brian Moore
Brian Moore
R
When more is too much, and the result of an interesting but pointless exercise.
Replies
0
Views
102
Ralph Turner
R
Stan Hesketh
It has been a while!
Replies
8
Views
345
Ivar Dahl-Larsen
Ivar Dahl-Larsen
Rob MacKillop
FYI selling prints
Replies
16
Views
342
Beth Anthony
Beth Anthony
Gary R. Smith
film v. digital
2 3
Replies
48
Views
1K
Brian Moore
Brian Moore
Back
Top