Hamish Gill
Tech Support (and Marketing)
You will quite often find me ranting and raving about various first and third party tales of jessops related woe ... But to be fair to the Worcester branch most of my recent experiences have been positive. One of our members here is a member of staff there and he knows his stuff (as well as being a good photog).
But today's experience was diabolical!
On the way into town I spotted a sign in the window saying that the new D600 was in stock ... On the way home I thought I'd take a look. It has crossed my mind that selling the d700 to upgrade to a d600 would be a good idea ...
Anyway, I went in to have a look assuming it would be on thier hands on display ... It wasn't, it was in a cabinet still in its box.
After having a struggle to get any attention off one of thier canon branded staff a young girl eventually came over. She didn't seem to know what a d600 was at first. I pointed to the box in the cabinet, she had to ask if she was allowed to get it out. The person she asked didn't know either. She disappeared out the back, returning moments later saying I could only look at it if I had intentions to buy it!
... I walked out stating I would take my business else where!
As it turned out LCE also had one where I was told they would (as usual) look out for me on the price. They got it out the cabinet, let me try two lenses on it...
As it goes, I have left less sure about the camera as it feels front heavy with the 24-70 on it ... But that's why we go to real shops! To try things, handle them before we part with our cash!
With my credit card in my pocket today, had jessops offered me a good deal and let me try it I might well have parted with my cash ... But I'm never going to be held effectively to ransom just to look at something!
If I can't look at gear I might as well buy online ... Aweful service from ill informed staff is what is driving people to buy online, when will jessops learn this lesson? Frankly I'm not sure if I care if they do... If these big chains can't work out how to run shops then it will give the smaller ones who have an understanding of customer service more of a chance ...
Anyway, rant over ...
Anyone got any thoughts on the subject![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
But today's experience was diabolical!
On the way into town I spotted a sign in the window saying that the new D600 was in stock ... On the way home I thought I'd take a look. It has crossed my mind that selling the d700 to upgrade to a d600 would be a good idea ...
Anyway, I went in to have a look assuming it would be on thier hands on display ... It wasn't, it was in a cabinet still in its box.
After having a struggle to get any attention off one of thier canon branded staff a young girl eventually came over. She didn't seem to know what a d600 was at first. I pointed to the box in the cabinet, she had to ask if she was allowed to get it out. The person she asked didn't know either. She disappeared out the back, returning moments later saying I could only look at it if I had intentions to buy it!
... I walked out stating I would take my business else where!
As it turned out LCE also had one where I was told they would (as usual) look out for me on the price. They got it out the cabinet, let me try two lenses on it...
As it goes, I have left less sure about the camera as it feels front heavy with the 24-70 on it ... But that's why we go to real shops! To try things, handle them before we part with our cash!
With my credit card in my pocket today, had jessops offered me a good deal and let me try it I might well have parted with my cash ... But I'm never going to be held effectively to ransom just to look at something!
If I can't look at gear I might as well buy online ... Aweful service from ill informed staff is what is driving people to buy online, when will jessops learn this lesson? Frankly I'm not sure if I care if they do... If these big chains can't work out how to run shops then it will give the smaller ones who have an understanding of customer service more of a chance ...
Anyway, rant over ...
Anyone got any thoughts on the subject